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COVID-19 Updates

May 1, 2020 | More News

We have resumed face-to-face service.

Updated October 1, 2020

Planning entered into Phase 2 of our return to work plan on June 1. New standards include staggered scheduling of on-site staff, setting parameters for interacting with the public, including in-person meetings, and other aspects of work-related activities. Our primary goal is to protect the health of Planning employees and the public while ensuring that our work is being done.

During this phase we have increased staffing at our front counter. Measures have been taken to protect counter staff and the public, including:

All staff are continuing to use email, telephone, and virtual meetings to communicate with the public as much as possible to avoid in-person meetings. When in-person meetings are necessary, they will take place only if proper physical distancing can be maintained.

*These measures were crafted with guidance from the City of Knoxville, Knox County, and the Knox County Health Department. Planning will continue to operate by these standards during Phase 2 of their joint strategy for phased reopening, which has been extended until January 8, 2021. If certain COVID-19 case metrics fail to meet standards, that period may be extended. Planning will employ an equally flexible time frame for our Phase 3 operations. 

Customer Service Functions

All business can be handled over the phone, via email, or by filling forms out online. If you're submitting an application, email the application to applications@knoxplanning.org. Staff will review the application and contact you for payment.

Staff Contact Info Applications

Digital Signatures

Signatures for Addressing, Zoning, and final approval certification will be signed with digital signatures. You will need to send a pdf of the plat to plats@knoxplanning.org.

We will work quickly to get your plat signed and sent back to you.

Please note, we are unable to sign plats until all other certifications are signed.  

If you have any questions or concerns please email plats@knoxplanning.org or call Emily Dills at 215-4186.

All Public Meetings to be Held Electronically

Governor Lee signed Executive Order Number 60, allowing government agencies to hold public meetings electronically until October 28. In accordance with this, all Planning related public meetings will continue to be held electronically until further notice.

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Updated October 1, 2020

August Planning Commission Meetings to be Held Electronically

Both the Agenda Review (10/6) and Planning Commission (10/8) meetings will take place electronically in accordance with Governor Bill Lee's Executive Order Number 60.

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Updated October 1, 2020

Despite our new methods for conducting business, we assure you that we will continue to process applications, assist customers, and serve the community through this challenging time. Please check this page for more information in the weeks to come. It will continue to be updated as processes change.